Frequently asked questions
Can I use a promo code at Petbarn and still earn Cashback?
Promo codes featured on ShopBack's Petbarn page under Deals & Discounts stack with ShopBack Cashback.
How does the Petbarn price match policy work?
Petbarn will match a lower everyday or promotional price from an Australian competitor's physical store or website. You must provide proof of the lower price to a staff member in-store or contact customer service via LiveChat, phone, or email for approval before completing your purchase.
Does Petbarn offer a loyalty program?
The free Friends for Life loyalty program provides member pricing on selected products and allows members to earn points on every dollar spent at Petbarn and Greencross Vets.
How can I get free shipping on my order?
Standard Delivery is free for orders over $49 to select metro areas, while specific metro orders qualify for free 2-hour delivery on orders over $135 or free next-day delivery on orders over $99.
Does Petbarn have a new customer offer?
New customers can join the Friends for Life program for member pricing and points. Additionally, owners of new puppies or kittens can add their pet's profile to the Puppy & Kitten Club to receive a welcome bag of vouchers at their local store. Promo codes featured on ShopBack's Petbarn page under Deals & Discounts stack with ShopBack Cashback.
How do I get ShopBack Cashback on Petbarn?
Start from ShopBack's Petbarn page, then click through and finish your order in the same session.