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For the same appliance model, compare JB Hi-Fi and The Good Guys on the delivered price, installation needs, seller and payment route. Both listings exclude some brands but their exclusion lists differ. JB Hi-Fi excludes third-party marketplace products and gift-card payments; The Good Guys excludes certain supplier-shipped goods and negotiated offers. Check both live listings, then purchase through the one that best meets your requirements.
Match the model and the service
For a washing machine or refrigerator, compare model number, capacity, dimensions, energy-label information and warranty documentation from each actual product listing. Check whether the doorway and installation space fit. Confirm whether delivery, removal of an old appliance or installation is included or charged separately at checkout; a headline item price is not the cost of making an appliance usable.
Write down each merchant's delivery estimate for your postcode and any stated service conditions. If one item is shipped by a supplier or sold by a third party, identify that before comparing. The Good Guys' checked ShopBack terms specifically exclude Fisher & Paykel and Smeg products marked 'Shipped by Supplier'; JB Hi-Fi separately excludes its third-party Marketplace sellers.
Separate retailer terms rather than combining them
The JB Hi-Fi listing excludes Miele and Asko among other named brands, plus pre-orders and Extra Care. The Good Guys listing excludes Miele, ASKO, AEG, Neff and additional brands, as well as Gold Service Extras. These are not interchangeable rules. Look up the model and brand on each merchant's current ShopBack page before applying its category to your own basket.
JB Hi-Fi excludes phone sales, web chat, physical stores, Business and Education channels. The Good Guys excludes purchases through its app and negotiated offers made by live chat, phone or a sales representative. If a personalised offer produces a better payable price, compare that certain price on its own merits without also counting conditional cashback.
Do the delivered-total comparison
Hypothetical planning example, not a live quote: the same eligible-looking machine costs A$740 plus A$60 delivery at JB Hi-Fi, or A$765 plus A$25 delivery at The Good Guys. That makes A$800 and A$790 to pay respectively. A separate installation charge, if shown at either checkout, should be added before deciding which route fits the household budget.
Neither example establishes that the machine qualifies for cashback. Both merchant pages exclude shipping and delivery from eligible spend. The Good Guys additionally excludes Price Beat and promo-code discount amounts; JB Hi-Fi disallows purchases made with gift cards or coupons. Keep any definite checkout saving separate from an uncertain subsequent return.
Complete the right checkout
Confirm the final model, seller, delivery address, service items and amount due before clicking through. If you need to arrange installation separately, check availability with the provider rather than presuming the shop includes it. An appliance that fits the room and can be delivered when needed is more useful than one chosen for an advertised percentage.
Open the preferred merchant's Australian ShopBack listing and follow its current terms into the online checkout. Save the product, delivery and order details. Both listings say returned, cancelled and exchanged purchases are not eligible for cashback, so treat a pending amount as conditional while deciding whether the appliance meets your needs.
Frequently Asked Questions
Does a negotiated Good Guys offer count like its website checkout?
The checked ShopBack listing excludes negotiated offers through live chat, phone and sales representatives.
Can I use a gift card for the JB Hi-Fi order and expect cashback?
Its checked listing excludes gift-card and voucher redemptions and purchases made with gift cards or coupons.
Are delivery and installation the same expense?
No. Compare separately disclosed charges and included services for the exact model; both listings exclude delivery from eligible cashback spend.
About this guide
The linked sources document ShopBack processes and merchant terms; any arithmetic examples are illustrations, not verified current prices or cashback amounts. Offers and exclusions can change. Check the current local ShopBack merchant page for the applicable terms before shopping.
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